Key Responsibilities:

· Handle inbound customer inquiries and deliver exceptional service.

· Resolve customer complaints efficiently, ensuring customer satisfaction.

· Process customer requests, including account updates and billing inquiries.

· Escalate unresolved issues to the appropriate department or management team.

· Maintain accurate records of customer interactions and service resolutions.

· Follow up with customers to confirm that issues have been successfully resolved.

· Provide feedback on recurring customer concerns to improve processes and service delivery.

Qualifications & Skills:

· Matric Certificate

· Flexibility to work shifts.

· Excellent verbal and written communication skills.

· Fiber to the home experience (advantageous)