Connecting South Africa, One Community at a Time
We’re South Africa’s community-driven internet service provider on a mission to bridge the digital divide. We believe fast, reliable, and affordable fibre isn’t a luxury — it’s essential. Whether you’re working from home, studying online, building a business, or simply enjoying your favourite series, you deserve a connection you can trust.
We exist to make high-speed internet accessible and meaningful for everyday South Africans. Because staying connected shouldn’t come at a premium cost, and your internet shouldn’t fail when you need it most.
Powered by People, Driven by Purpose
Everything we do starts with our people — our passionate team, our loyal customers, and the vibrant communities we serve. We’re not just an ISP; we’re your neighbours, committed to uplifting South Africa through connectivity and care.
Our Values in Action
Teamwork
We work as one. Great service starts with great teamwork — within our squad and with every customer. We show up for each other and deliver together.
Community
We're rooted in the neighbourhoods we serve. We don't just provide internet; we create opportunities for learning, livelihoods, and growth.
Service Delivery
When we commit, we deliver. Fast installations, professional support, 24/7 availability — this is our everyday promise to you.
Affordibility
Everyone deserves fibre. Competitive pricing, zero compromises on quality. Fast internet shouldn't break the bank.
The Human Element
We bring passion to everything we do. Building connections — both digital and human — should feel good.
Let’s Power Up Together
We’re here for the hustlers, the dreamers, the students, the streamers, the families, and the future-makers. With PluxNet Fibre, you’re not just getting fibre—you’re joining a movement that’s changing the way South Africa connects.
FAQs
What is fibre internet and how is it different from LTE or ADSL?
- Fibre internet uses fibre-optic cables to transmit data at high speeds. It’s faster, more stable, and less affected by weather or distance than LTE or ADSL.
- LTE uses mobile networks (like your phone) and can become slow if the tower is congested.
- ADSL uses old copper telephone lines and is generally much slower than fibre.
Why should I switch to fibre internet?
- Fast, stable speeds for streaming, video calls, and gaming
- No buffering or lag during peak hours
- More affordable long-term with consistent pricing
- Ideal for homes with multiple users and devices
How do I know if PluxNet Fibre is available in my area?
Visit the PluxNet website or contact our support team. Provide your address or location, and we’ll confirm if fibre is available or coming soon.
What do I need to get started with PluxNet Fibre?
- Contact our PluxNet support team on 010 313 0050 or WhatsApp us on 083 704 6634
- A PluxNet sales agent will call you to guide you through the sign-up process
- Once coverage is confirmed, we’ll schedule your installation
- We’ll supply the Wi-Fi router and ensure everything is set up and ready to use
Do I need a telephone line for fibre internet?
No, fibre does not use telephone lines. It runs on its own high-speed fibre-optic cable.
How long does installation take?
Installation typically takes 7 to 14 days. It may take a few days to schedule, depending on availability.
Can I use my existing Wi-Fi router?
No, PluxNet supplies the Wi-Fi router to all clients. This allows us to manage your network effectively, offer better support, and ensure optimal performance and security.
What speed do I need for streaming or working from home?
- 10–20 Mbps: Basic streaming, browsing, Zoom calls
- 20–50 Mbps: HD streaming, multiple users
- 50+ Mbps: 4K streaming, gaming, work-from-home, families with many devices
Is fibre affected by load shedding?
Fibre lines are not affected by load shedding, but your Wi-Fi router and ONT (Optical Network Terminal) need electricity. Use a UPS or backup power to stay connected during outages.
What happens if I want to switch to PluxNet Fibre from another provider?
- We help you with the migration process
- You may need to cancel your current contract
- You can keep your existing fibre infrastructure (like Vumatel, Openserve, etc.) if compatible
- Our team ensures a smooth handover with minimal downtime
How do I know which package is suitable for me and my household?
Consider the following first:
- Number of users
- Types of activities (streaming, gaming, work)
- Devices connected at the same time
- Chat with our team or use the online package recommender to find the best fit for your home.
Self-Service
Self-Service Portal:
https://customers.pluxnet.co.za/portal/login
Email Contacts
Billing Enquiries: billing@pluxnet.co.za
Proof of Payment: pop@pluxnet.co.za
Sales & Coverage: sales@pluxnet.co.za
Technical Support: support@pluxnet.co.za
Complaints: complaints@pluxnet.co.za
Retentions & Cancellations: retentions@pluxnet.co.za
