Network Technician

Job Purpose:

The Network Installation Technician will be responsible for the installation, configuration, and maintenance of routers and other network equipment at Pluxnet customer premises. The technician will ensure that all installations are performed professionally, efficiently, and in compliance with Pluxnet standards.

Key Responsibilities:

· Install and configure customer premise routers for FTTH (Fiber to the Home) and FTTB (Fiber to the Business) connections.

· Perform site assessments to determine optimal router placement and signal coverage.

· Connect fiber optic cables to routers and ensure proper signal testing and verification.

· Assist with troubleshooting connectivity issues and performing basic maintenance.

· Educate customers on the proper use of installed equipment and provide basic training.

· Document installation activities, including capturing installation photos, completing reports, and updating ticketing systems.

· Adhere to safety protocols and company policies during all installations.

· Maintain professional communication with customers.

· Collaborate with the technical support team to resolve network issues remotely when on-site assistance is needed.

· Keep inventory of installation equipment, tools, and consumables.

Soft Skills:

· Strong problem-solving skills and technical aptitude.

· Excellent communication and interpersonal skills.

· Customer-focused attitude and professionalism.

· Ability to work independently and as part of a team.

Desired Experience & Qualification:

· Post Matric Qualification in IT or Engineering is a compulsory requirement.

· Minimum 1 years of experience in a technical support role or a related field.

· Strong understanding of fundamental networking concepts

· Proven experience with basic network device configuration (routers and switches).

· A demonstrably meticulous approach to detail and a commitment to accuracy.

· Excellent written and verbal communication skills to collaborate effectively with colleagues and stakeholders.

Mandatory Requirements:

· Strong ability to drive with a Valid driver’s license

· Ability to work flexible hours, including weekends when necessary